The Guides of the Verdon
2 rue Margaridon
83630 Les Salles sur Verdon
Participation in our activities implies acceptance of all the general conditions.
YOUR REGISTRATION AND RESERVATION
For all activities, it is imperative to make a reservation. The person reserving the activity for a group, has the obligation to provide each participant of the group with all the conditions necessary for the practice of the activity (general conditions and description of the reserved activity). Reservations are possible by email at firstname.lastname@example.org, with our contact form via the website www.lesguides.net, by telephone or at our reception office in Les Salles sur Verdon, open from June to September. Each reservation is confirmed by us at the time of contact. We ask that you remain reachable the day before the activity, because events beyond our control may force us to modify the planned program (schedules, routes). The balance of the activities is possible in cash, by check, or by bank transfer. The service must be settled before the activity. Deferred payment requests are processed individually.
Our activities are not “high risk” activities. However, they require the involvement of each participant. Everything has been put in place for the safety of people and we are committed to finding with you the most appropriate activity for your entire group. Any physical problem of one or more participants must be reported to us before the start of the activities. Everyone must be aware and responsible for their physical condition. In any case, the instructors, on the strength of their experience, reserve the right to interrupt the activity on the ground, in order to ensure the safety of the participants. For any aquatic activity, participants must know how to swim!
The activities are supervised by independent guides from outside the SASU Les Guides du Verdon. Each guide has his own professional liability. People who want personal accident insurance should contact their insurance.
In the event of cancellation on your part, if this occurs:
-between 15 and 10 days before, 30% of the total amount of the activity will be retained as well as the booking fees for accommodation if applicable.
-between 9 and 2 days before, 50% of the total amount of the activity will be retained as well as the costs of booking accommodation if applicable.
-1 day before the date of the activity, 100% of the total amount of the activity will be retained. Any cancellation on our part implies the total refund of the sums paid or the postponement of the activity to another date according to your convenience. Reimbursement is made only for the incapacitated person, upon presentation of a medical certificate. All other refund requests are handled on a case-by-case basis. When booking, we give you all the information about the time and meeting point to meet the guide who is waiting for you to form a group. It is imperative to know the travel time and the route to get to the place of activity. Out of respect for the other participants, we ask you to be on time and tolerate a 20-minute delay. After this time, the guide leaves for business, your reservation is considered canceled and will not be refunded. The guide also reserves the right to cancel the activity for participants who are not properly equipped, depending on the activity chosen (see description).
WEATHER AND CONDITIONS
This element beyond our control is managed on a daily basis by our team. In any case, bad weather cannot be attributed to the responsibility of the Guides. In the event of unfavorable conditions or weather at the place of the activity, the cancellation remains at the discretion of the guide. Verdon water releases are managed by the EDF company and are subject to an agreement with tourism professionals. However, it is possible that the water levels do not allow the practice of the activity in complete safety. In this case, the activity is canceled and refunded.
The supervision of our activities is carried out by specialized guides, qualified and insured for the chosen service. The diplomas and insurance certificates are available for consultation at our reception and are provided to you by email on request.
By paying or validating the credit card imprint, I accept the general conditions of sale written above, which can also be found on our website and at our reception desk.